Plain language, the same terms for everyone. If anything here is unclear, call or write before you pay anything.
Effective Date: October 9, 2026 · Titanium Digital Holdings LLC, doing business as Grand Voice OS
1. How a kit is paid for
A Grand Voice OS kit is paid in three steps, and each step has its own rule below.
Reservation: $100. Holds your place in the next build wave.
First half: $3,498.50, with the $100 reservation credited, so $3,398.50 is due. Invoiced when we confirm your reservation. Your device is ordered and configured when this is paid.
Second half: $3,498.50. Due after setup, before the kit ships. Setup takes about 30 days; the kit arrives by day 45 at the latest, shipped insured by FedEx or UPS.
A care plan of $127 a month is required with every kit. It starts 30 days after we verify that you received and activated the kit.
2. The reservation
The $100 reservation is refundable in full, for any reason, until your first-half invoice is paid. Ask by email or phone and the refund goes back to the card or plan you paid with. If you go ahead, the $100 is credited toward the first invoice.
No full kit payment is ever taken at an event. A reservation is the most anyone pays at a booth.
3. After the first half is paid
Once the first half is paid we order your device and begin configuring it for you, so a full refund is no longer possible. If you cancel between that payment and shipment, a $500 restocking fee applies and the rest of what you paid is refunded. The fee is printed on your first invoice as well, so there is never a surprise.
4. After delivery
Something is wrong with the kit. Tell us within 30 days of delivery. A kit that arrives damaged, or does not work as described, is repaired or replaced at our cost, shipping included.
You change your mind. Within 30 days of delivery you may return a complete kit in working order. We refund the hardware payments less the $500 restocking fee and return shipping once the kit is back with us.
After 30 days the kit is yours. The care plan covers maintenance, support, software updates, and the planned device upgrade every two years while it stays active.
5. The care plan
Billed monthly, in arrears, starting 30 days after verified receipt and activation. The first 30 days are there to resolve any problem with us before a charge is made.
Cancel any time, from your account or by email. Cancellation stops future charges; we do not refund a partial month.
If the care plan lapses, updates, maintenance, and upgrade eligibility pause until it is restored (see the Terms of Service).
6. Paying over time
Affirm and Klarna are offered at checkout and on invoices. A refund on a purchase made through either plan goes back through that plan; their terms govern the installments.
7. Event pricing
Pricing printed on an event flyer is honored for anyone holding that flyer, with no time pressure and no deposit pressure.
8. How to ask for a refund or a return
Email admin@titaniumdigitalholdings.com or call: . Tell us the name on the order and what you need. Approved refunds return to the original payment method within ten business days.
Titanium Digital Holdings LLC 121 Abbott Court, Bartlett, IL 60103